Technical Questions?

We are here to assist with technical questions, but first we must ask YOU a question! Have you checked out the the product pages, guides, or community forums? The answer to your question might already be answered! If you still can’t find what you’re looking for, shoot us an email at [email protected]. We are happy to help!

Ordering Questions?

*All orders must be placed on our website.

*If interested in Net30 Terms, please contact [email protected] for preapproval.

How to Request a Quote

Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:

1. Add items to your shopping cart.
2. Click your shopping cart in the top right corner of the website.
3. Click “Proceed to Order/Quote” at the bottom of the page.
4. Log into your account, or continue as a guest.
5. Enter your shipping address.
6. Enter your billing address if different from your shipping address.
7. Choose your shipping method.
8. If you’d like, you can leave a message in the “Order Comments” box.
9. Choose “Request a Quote” at the bottom.
10. Click “Submit”.
11. You will receive a quotation in a separate email which will include a link to pay the quote. If paying via purchase order, please email your PO to [email protected].

How to Place an Order

1. Add items to your shopping cart.
2. Click your shopping cart in the top right corner of the website.
3. Click “Proceed to Order/Quote” at the bottom of the page.
4. Log into your account, or continue as a guest.
5. Enter your shipping address.
6. Enter your billing address if different from your shipping address.
7. Choose your shipping method.
8. If you’d like, you can leave a message in the “Order Comments” box.
9. Choose your payment type at the bottom. You can choose Credit Card, PayPal, or Bank Transfer, Check, or Purchase Order.
10. If paying by purchase order, please email an official purchase order to us at [email protected].
11. Click “Submit” to complete your order.
12. If successful, you’ll see a message with your order number.

If you have additional questions or any special requests, please contact us directly at [email protected]. If you need a copy of our W-9 form, you may download a copy here.

Payments

We accept payments via credit card, PayPal, check, or direct wire transfer. Please note that if you are paying by credit card, your card will be charged at the time of purchase and not at the time of shipment.

Shipping Questions?

*Shipping stops at 1 p.m. PST daily.

Orders Placed on Saturday and Sunday

We do not ship on Saturday and Sunday – your order will ship the following Monday (if all items are in stock).

If You Are In the USA

For shipments in the USA we use USPS and UPS. If your address is a P.O. Box, we will ship via USPS. UPS does not accept P.O. Boxes. Once shipped, all packages can be tracked through the link in your confirmation email or by logging into your account on our website.

Express Shipments

Please note that while we do our best to fulfill orders within 24 hours (if all items are in stock), we cannot guarantee next day fulfillment. Please also note that UPS Next Day Air and 2nd Day Air shipments are not delivered on weekends, and weekend days should not be counted in the estimated delivery date. If you have an urgent need for an order, please contact us directly.

Taxes

Taxes will only be charged on orders with a California, Colorado, Hawaii, Maryland, Massachusetts, Michigan, or Washington shipping address.

If You Are Outside the USA

All international shipments are shipped via DHL Express, which generally takes 5-7 days depending on the destination. Please note that we do not accept shipment via freight forwarders. If you would like to ship on your on DHL, UPS, or FedEx account, please reach out to [email protected].

Duties and Taxes

Please know that you are responsible for the customs duty and taxes that apply in your country. The prices on our website, including the shipping costs, do not cover the customs duty and taxes.