Posted: 9/13/2021

Shift: Monday thru Friday; Schedule Flexible

Location: Our headquarters in Torrance, CA

Employment Type: Full time

Start Date: ASAP

Blue Robotics is looking for an Assembly Technician to join our production team building underwater vehicles, thrusters, lights, sensors, and other products. As the Assembly Technician, each component that you assemble will go out into the world to help explore shipwrecks, study endangered species, map the ocean floor, and generally advance human understanding of the oceans.

Because our customers depend on our products performing consistently when they are out in the field, our manufacturing team is focused on continuous process improvement. For us that means every Assembly Technician is someone who is willing to learn and ask questions, comfortable receiving feedback, and can be trusted to work consistently with minimal supervision. Our processes change as we discover better ways of doing things, so someone who is flexible and able to learn quickly is an ideal fit for this position.

We provide hands-on training and frequent check-ins to ensure you are comfortable and confident following assembly procedures. Within 30 days you will be able to cut cable, strip and tin cable, solder cable onto PCBs, and assemble our core products from start to finish with some assistance. By three months, we expect you to be able to fly solo; assembling products that consistently meet quality standards at the same rate as the rest of the team.

Key Responsibilities:

  • Consistently assemble products that meet quality standards;
  • Complete manufacturing orders in a timely manner;
  • Package and label products;
  • Maintain detailed notes on each job;
  • Report scrap and waste;
  • Maintain an orderly workstation;
  • Follow safety guidelines;
  • Communicate production issues as they arise;
  • Take the initiative to stay up-to-date on production processes;
  • Complete other tasks as needed from time to time

Minimum Qualifications:

  • Able to follow both written and verbal instructions;
  • 1 – 2 years experience soldering and assembling products;
  • Comfortable using basic tools (screwdriver, drill, tape gun, etc.);
  • High School diploma or GED;
  • Basic math skills (add, subtract, multiply and divide);

Preferred Qualifications:

  • Familiarity with 5S principles;
  • Understanding of ESD prevention;
  • Experience working in a warehouse/manufacturing environment;
  • Experience working in a Lean Manufacturing environment a plus!

Physical Requirements:
Assembly Technicians carry trays of products from one workstation to the next to complete assembly. Most work is completed while sitting down, although some workstations require standing. Additionally, this position requires carrying, pulling/pushing, bending, kneeling, stooping, reaching, as well as using basic hand tools. Soldering and assembly require excellent visual capability with or without corrective lenses. Team members will be lifting objects weighing 30 lbs frequently.

Benefits for FT Team Members:

  • Medical, dental and vision insurance
  • Employer funded Basic Life and AD&D coverage
  • Voluntary Life Insurance
  • 401(k) Plan with 4% matching
  • Paid vacation hours + paid holidays
  • Employee Assistance Program
  • Educational Reimbursement Program
  • Paid parental leave
  • Plenty of parking
  • Team lunches and other fun events

If you’re interested in this position, please email us at [email protected] with your resume as well as a description of why you think you’re a good fit for job!

Posted: 10/19/21

Shift: Monday thru Friday; Schedule Flexible

Location: Remote from any location within four hours of Pacific Time Zone (UTC-8:00)

Employment Type: Part time

Start Date: ASAP

We’re looking for a Customer Success Representative to join our team! At Blue Robotics, we have some of the coolest customers out there – they are exploring shipwrecks, studying marine creatures, collecting ocean data, and advancing human knowledge of the oceans. We pride ourselves on serving this community and we always offer the best support we can. Meeting our customers’ needs in a timely, knowledgeable, and efficient manner is of utmost importance at Blue Robotics.

The Customer Success Human will serve as the main point of contact for new and repeat customers and will have a wide range of responsibilities from managing accounts receivable to processing purchase orders from customers across various industries.

You’ll be part of a growing team of passionate people working towards the future of marine robotics!
We can’t wait to meet you!

Key Responsibilities:

  • Provide fast, reliable and high-quality customer service to the customers;
  • Enter orders via phone or email, follow up with adjustments, cancellations, and returns, issue credit notes and invoices;
  • Monitoring delivery and return problems;
  • Work closely with the accounting team for accounting follow up (unpaid invoices, reimbursements);
  • Proactively troubleshooting and constantly providing input for process improvements;
  • Assist in proofing the website when required; and
  • Other random customer services tasks as needed.

Minimum Qualifications:

  • Associate’s level degree or higher;
  • 2+ year’s experience in an office environment, retail, food & beverage, or other hospitality sector;
  • Fantastic written and verbal communication skills – you should love working with people;
  • Motivation and passion for the success of the customers;
  • Embraces challenges and enjoys working in a “start-up” environment with fast-paced changes, occasional chaos, and a sense of urgency;
  • Excellent organizational skills;
  • Strong computer and math skills;
  • Flexible and adaptable;
  • Ability to work on own initiative; and
  • Ability to assist with internal documentation improvements.

Preferred Qualifications

  • Familiarity with our products;
  • Proficient in a second language;
  • Experience or education in basic accounting principles or similar; and
  • Experience working with remote/virtual teams.

Physical Requirements:
Customer Success Representatives will spend 95% of their time working on a computer. Data entry and basic computing requires excellent visual capability with or without corrective lenses.

Benefits for PT Team Members:

  • Paid sick hours
  • Employee Assistance Program
  • Educational Reimbursement Program
  • Team lunches and other fun events

If you’re interested in this position, please email us at [email protected] with your resume and cover letter!