How can we help?

You will receive tracking information via email once your order ships. If you haven’t received an update, your order is likely still being prepared. If something seems off or your shipment is taking longer than expected, feel free to reach out to [email protected].

Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:

1. Add items to your shopping cart.
2. Click your shopping cart in the top right corner of the website.
3. Click “Proceed to Order/Quote” at the bottom of the page.
4. Log into your account, or continue as a guest.
5. Enter your shipping address.
6. Enter your billing address if different from your shipping address.
7. Choose your shipping method.
8. If you’d like, you can leave a message in the “Order Comments” box.
9. Choose “Request a Quote” at the bottom
10. Click “Submit”.

You will receive a quotation in a separate email which will include a link to pay the quote. If paying via purchase order, please email your PO to [email protected].

Here’s how to place an order on our website:

1. Add items to your shopping cart.
2. Click your shopping cart in the top right corner of the website.
3. Click “Proceed to Order/Quote” at the bottom of the page.
4. Log into your account, or continue as a guest.
5. Enter your shipping address.
6. Enter your billing address if different from your shipping address.
7. Choose your shipping method.
8. If you’d like, you can leave a message in the “Order Comments” box.
9. Choose your payment type at the bottom. You can choose Credit Card, PayPal, or Bank Transfer, Check, or Purchase Order.
10. If paying by purchase order, please email an official purchase order to us at [email protected].
11. Click “Submit” to complete your order.
12. If successful, you’ll see a message with your order number.

If you have additional questions or any special requests, please contact us directly at [email protected].

We accept payments via credit card, PayPal, check, or direct wire transfer. Please note that if you are paying by credit card, your card will be charged at the time of purchase and not at the time of shipment.

To request Net 30 terms, please email 3 bank or trade references to [email protected]. Once we have received positive feedback from your references, and you have paid for at least one order with us in advance, we will grant Net 30 terms. If your references are unresponsive, we can request a credit report for a fee.

All tax-exempt orders must be placed on a tax-exempt account. To do that, please:

• Click the small human icon in the top right corner of the Blue Robotics website and go to “My Account”
• Input your email address and chosen password, and click register
• Once you have an account with us, please email your Certificate of Exemption to [email protected]. We will then add the exemption to your account and all future orders placed on your account will be processed tax-free.

Looking for our W9? You can download it here!

For shipments in the USA, we use USPS and UPS. If your address is a P.O. Box, we will ship via USPS. UPS does not accept P.O. Boxes. Once shipped, all packages can be tracked through the link in your confirmation email or by logging into your account on our website.

Express Shipments

We cannot guarantee next day fulfillment. Please also note that UPS Next Day Air and 2nd Day Air shipments are not delivered on weekends, and weekend days should not be counted in the estimated delivery date. If you have an urgent need for an order, please contact us directly.

Local Pickup

If you’d like to pick up your order at our warehouse in Torrance, CA, please select Local Pickup at checkout. Once we receive the order and it is ready to be picked up, we will send a confirmation email with further instructions. Please note that pick up orders cannot be modified on site.

Taxes

Taxes will only be charged on orders with a California, Colorado, Florida, Hawaii, Maryland, Massachusetts, Michigan, Pennsylvania, Rhode Island, Texas, Virginia, or Washington shipping address.

Tariffs

We have implemented a tariff surcharge on orders shipped within the United States. This surcharge represents the tariff cost impact. The surcharge is clearly indicated on the relevant product pages and in your cart at checkout. To learn more, click here.

All international shipments are shipped via DHL Express, which generally takes 5-7 days depending on the destination. Please note that we do not accept shipment via freight forwarders. If you would like to ship on your own DHL, UPS, or FedEx account, please reach out to [email protected].

Duties and Taxes

Please know that you are responsible for the customs duty and taxes that apply in your country. The prices on our website, including the shipping costs, do not cover the customs duty and taxes.

30 Day Return Policy – Unused Products

Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To process your return, we require the invoice from your original order. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

Several types of goods are exempt from being returned, such as gift cards and downloadable software products. These goods are identified on the website and during the ordering process as being non-returnable.

90 Day Exchange Policy – Defective Products

If you suspect a product defect, please report it.

Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Blue Robotics determines that repair or replacement of a defective product is not practical, we will provide a refund.

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Blue Robotics within 14 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please let us know!