What to Know About Ordering

Placing an Order Online

The fastest and simplest way to order is through our online store. Here’s how:

  1. Add items (or pre-orders) to your shopping cart.
  2. Click “Checkout” in the top menu bar.
  3. Enter your billing address.
  4. Enter your shipping address if different from your billing address.
  5. Choose your shipping method.
  6. If you’d like, you can leave a message in the “Order Comments” box.
  7. Choose your payment type at the bottom. You can choose Credit Card, PayPal, or Bank Transfer, Check, or Purchase Order.
  8. If successful, you’ll see a message saying that your order is complete.

Placing a Purchase Order

If necessary, we can accept purchase orders (P.O.). The fastest and simplest way to order is through our online store. Here’s how:

  1. First, create an account. This is necessary to view your “Proforma Invoice” (quote).
  2. Add items to your shopping cart.
  3. Click “Checkout” in the top menu bar.
  4. Log into your account, or as a guest, enter your billing and shipping address.
  5. Choose your shipping method.
  6. Choose “Bank Transfer, Check, or Purchase Order” as your payment type at the bottom. Please note you will not be charged at this time.
  7. Once you’ve accepted the terms and conditions, click “Place order”.
  8. Go to “My Account”. There you will be able to view and print your “Proforma Invoice” (quote).
  9. Email an official purchase order to us at sales@bluerobotics.com

If you have additional questions or any special requests, please contact us directly at info@bluerobotics.com.

If you need a copy of our W-9 form, you may download a copy here.

Requesting a Quote

Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:

  1. Add items to your shopping cart.
  2. Click “Checkout” in the top menu bar.
  3. Log into your account, or as a guest, enter your billing and shipping address.
  4. Enter your shipping address if different from your billing address.
  5. Choose your shipping method.
  6. Choose “Request a Quote” at the bottom.
  7. Click “Submit”.
  8. You will receive a quotation in a separate email which will include instructions to pay the quote.

Pre-Orders

Several of our products are sold as pre-orders. Pre-orders are paid for up-front but are not shipped until the products are available. We try to provide reasonable estimates for delivery time on the page for each product, however, as the products are still in development, the delivery dates are subject to change.

What to Know About Shipping

If You Are In the USA

For shipments in the USA we use USPS and UPS. If your address is a P.O. Box, we will ship via USPS. All packages are tracked and once shipped, they can be tracked through the link in your confirmation email or by logging into your account on our website.

If You Are Outside the USA

For international shipments, we use DHL Express shipping which generally takes 3-5 days depending on the destination. We ship via USPS for a select few countries, which generally takes 6-10 days, depending on the destination.

Duties and Taxes

Please know that you are responsible for the customs duty and taxes that apply in your country. The prices on our website, including the shipping costs, do not cover the customs duty and taxes.

Orders Placed on Saturday and Sunday

We do not ship on Saturday and Sunday – your order will ship the following Monday.