What to Know About Ordering
How to Place an Order Online
The fastest and simplest way to order is through our online store. Here’s how:
- Add items to your shopping cart.
- Click “Checkout” in the top menu bar.
- Enter your billing address.
- Enter your shipping address if different from your billing address.
- Choose your shipping method.
- If you’d like, you can leave a message in the “Order Comments” box.
- Choose your payment type at the bottom. You can choose Credit Card, PayPal, or Bank Transfer, Check, or Purchase Order.
- If successful, you’ll see a message saying that your order is complete.
How to Place a Purchase Order
If necessary, we can accept purchase orders (P.O.). The fastest and simplest way to order is through our online store. Here’s how:
- First, create an account. This is necessary to view your “Proforma Invoice” (quote).
- Add items to your shopping cart.
- Click “Checkout” in the top menu bar.
- Log into your account, or as a guest, enter your billing and shipping address.
- Choose your shipping method.
- Choose “Bank Transfer, Check, or Purchase Order” as your payment type at the bottom. Please note you will not be charged at this time.
- Once you’ve accepted the terms and conditions, click “Place order”.
- Go to “My Account”. There you will be able to view and print your “Proforma Invoice” (quote).
- Email an official purchase order to us at [email protected].
If you have additional questions or any special requests, please contact us directly at [email protected].
If you need a copy of our W-9 form, you may download a copy here.
How to Request a Quote
Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:
- Add items to your shopping cart.
- Click “Checkout” in the top menu bar.
- Log into your account, or as a guest, enter your billing and shipping address.
- Enter your shipping address if different from your billing address.
- Choose your shipping method.
- Choose “Request a Quote” at the bottom.
- Click “Submit”.
- You will receive a quotation in a separate email which will include instructions to pay the quote.
- If you plan to place a Purchase Order based on the quotation, please click the link to pay, and proceed with the “Bank Transfer, Check, or Purchase Order” payment method.
- Once you’ve accepted the terms and conditions, click “Place order”.
- Email an official purchase order to us at [email protected].
Payments
We accept payments via credit card, PayPal, check, or direct wire transfer. Please note that if you are paying by credit card, your card will be charged at the time of purchase and not at the time of shipment.
What to Know About Shipping
If You Are In the USA
For shipments in the USA we use USPS and UPS. If your address is a P.O. Box, we will ship via USPS. All packages are tracked and once shipped, they can be tracked through the link in your confirmation email or by logging into your account on our website.
Express Shipments
Please note that while we do our best to fulfill orders within 24 hours (if all items are in stock), we cannot guarantee next day fulfillment. Please also note that UPS Next Day Air and 2nd Day Air shipments are not delivered on weekends, and weekend days should not be counted in the estimated delivery date. If you have an urgent need for an order, please contact us directly and we will see what we can do!
Shipping stops daily at 1 p.m. PT.
Orders Placed on Saturday and Sunday
We do not ship on Saturday and Sunday – your order will ship the following Monday (if all items are in stock).
Taxes
Taxes will only be charged on orders with a California, Colorado, Hawaii, Maryland, Massachusetts, Michigan, or Washington shipping address.
If You Are Outside the USA
For international shipments, we use DHL Express shipping which generally takes 3-5 days depending on the destination. We ship via USPS for a select few countries, which generally takes 6-10 days, depending on the destination. Please note that we do not accept shipment via freight forwarders, and that international shipments must be completed by either DHL Express, USPS, or in some cases, UPS.
Duties and Taxes
Please know that you are responsible for the customs duty and taxes that apply in your country. The prices on our website, including the shipping costs, do not cover the customs duty and taxes.