1. Add items to your shopping cart.
2. Click your shopping cart in the top right corner of the website.
3. Click “Proceed to Order/Quote” at the bottom of the page.
4. Log into your account, or continue as a guest.
5. Enter your billing address.
6. Enter your shipping address if different from your billing address.
7. Choose your shipping method.
8. If you’d like, you can leave a message in the “Order Comments” box.
9. Choose your payment type at the bottom. You can choose Credit Card, PayPal, or Bank Transfer, Check, or Purchase Order.
10. If paying by purchase order, please email an official purchase order to us at [email protected].
11. Click “Submit” to complete your order.
12. If successful, you’ll see a message with your order number.

If you have additional questions or any special requests, please contact us directly at [email protected].

We accept payments via credit card, PayPal, check, or direct wire transfer. Please note that if you are paying by credit card, your card will be charged at the time of purchase and not at the time of shipment.

If you are looking to return a product, please complete the Customer Returns Tracker Form at the bottom of this page under “I want to: Process a product return.” You will find the Return/Exchange guidelines on that form.

30 Day Return Policy – Unused Products

Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To process your return, we require the invoice from your original order. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

Several types of goods are exempt from being returned, such as gift cards and downloadable software products. These goods are identified on the website and during the ordering process as being non-returnable.

90 Day Exchange Policy – Defective Products

If you suspect a product defect, please complete the “I want to: Report a problem with a product” form below.

Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Blue Robotics determines that repair or replacement of a defective product is not practical, we will provide a refund.

Please note that we cannot offer refunds or exchanges for products that have been modified from their original state.

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Blue Robotics within 14 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at [email protected] right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

For shipments in the USA, we use USPS and UPS. If your address is a P.O. Box, we will ship via USPS. UPS does not accept P.O. Boxes. Once shipped, all packages can be tracked through the link in your confirmation email or by logging into your account on our website.

Express Shipments

We cannot guarantee next day fulfillment. Please also note that UPS Next Day Air and 2nd Day Air shipments are not delivered on weekends, and weekend days should not be counted in the estimated delivery date. If you have an urgent need for an order, please contact us directly.

Local Pickup

If you’d like to pick up your order at our warehouse in Torrance, CA, please select Local Pickup at checkout. Once we receive the order and it is ready to be picked up, we will send a confirmation email with further instructions. Please note that pick up orders cannot be modified on site.

Taxes

Taxes will only be charged on orders with a California, Colorado, Hawaii, Maryland, Massachusetts, Michigan, or Washington shipping address.

All international shipments are shipped via DHL Express, which generally takes 5-7 days depending on the destination. Please note that we do not accept shipment via freight forwarders. If you would like to ship on your on DHL, UPS, or FedEx account, please reach out to [email protected].

Duties and Taxes

Please know that you are responsible for the customs duty and taxes that apply in your country. The prices on our website, including the shipping costs, do not cover the customs duty and taxes.