report a problem

How can we help?

We strive to respond within 24 hours, Monday through Friday (unless something terrible happens or we’re off celebrating a holiday).

I want to:

Name(Required)

First Last

Company/Organization

Preferred Method of Contact

Your Email Address(Required)

Your Phone Number

What are you trying to accomplish?(Required)

What products are you considering?

Order Number(Required)

You can locate this number in the email sent after the order was placed; e.g. #170562. If purchased from a distributor, enter their name.

Serial Number (if present)

The serial numbers are laser-marked on the components adjacent to a QR Code.

SKU(Required)

Please submit one form per SKU.

Quantity(Required)

Time of Detection(Required)

Out of the Box

Developed During Use

Was the Product Modified?(Required)

Yes

e.g., spliced/extended cable, connectorized, soldered, etc.

Problem Type(Required)

Software

Hardware

Please briefly outline the issue you're experiencing and describe modifications if applicable.(Required)

What troubleshooting steps have you tried?

Autopilot Type:

Pixhawk

Navigator

I don't know

BlueOS Version(Required)

(N/A if not applicable)

QGroundCrontrol Version(Required)

(N/A if not applicable)

ArduSub/ArduRover Version(Required)

(N/A if not applicable)

Operating System (e.g., Windows, Mac, Linux)(Required)

Specify version if you know it.

Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:

Add items to your shopping cart.
Click your shopping cart in the top right corner of the website.
Click “Proceed to Order/Quote” at the bottom of the page.
Log into your account, or continue as a guest.
Enter your shipping address.
Enter your billing address if different from your shipping address.
Choose your shipping method.
If you’d like, you can leave a message in the “Order Comments” box.
Choose “Request a Quote” at the bottom
Click “Submit”.
You will receive a quotation in a separate email which will include a link to pay the quote. If paying via purchase order, please email your PO to [email protected].

All tax-exempt orders must be placed on a tax-exempt account.

Click the small human icon in the top right corner of the Blue Robotics website and go to “My Account”
Input your email address and chosen password, and click register

[email protected]

To request Net 30 terms, please email 3 bank or trade references to [email protected]. Once we have received positive feedback from your references, and you have paid for at least one order with us in advance, we will grant Net 30 terms. If your references are unresponsive, we can request a credit report for a fee.

Please fill out this form: Blue Robotics Feature Request and Product Feedback.

Please fill out this form, and follow the instructions: Blue Robotics Returns.

You may download a copy here: Blue Robotics W9.

Please contact [email protected]

Please check out our Community Forums!

A picture is worth a thousand words. Please share pictures of your setup to help us troubleshoot.

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