report a problem

I want to:

Shipment issue:(Required)

An item is missing from my shipment

A part is missing from my product’s packed contents

An item in my shipment is damaged

Where is my package?

Name(Required)

First Last

Company/Organization

Preferred Method of Contact

Your Email Address(Required)

Please double-check the spelling; otherwise, our response will not reach you.

Your Phone Number

What are you trying to accomplish?(Required)

What products are you considering?

Order Number(Required)

You can locate this number in the email sent after the order was placed; e.g. #170562. If purchased from a distributor, enter their name.

Serial Number (if present)

The serial numbers are laser-marked on the components adjacent to a QR Code.

SKU(Required)

Please submit one form per SKU.

SKU

Quantity(Required)

Quantity Affected(Required)

Please share any additional details.

Please share a description of the incident.(Required)

Time of Detection(Required)

Out of the Box

Developed During Use

Was the Product Modified?(Required)

Yes

e.g., spliced/extended cable, connectorized, soldered, etc.

Problem Type(Required)

Software

Hardware

Please briefly outline the issue you're experiencing and describe modifications if applicable.(Required)

What troubleshooting steps have you tried?

Autopilot Type:

Pixhawk

Navigator

I don't know

BlueOS Version(Required)

(N/A if not applicable)

QGroundCrontrol Version(Required)

(N/A if not applicable)

ArduSub/ArduRover Version(Required)

(N/A if not applicable)

Operating System (e.g., Windows, Mac, Linux)(Required)

Specify version if you know it.

Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:

Add items to your shopping cart.
Click your shopping cart in the top right corner of the website.
Click “Proceed to Order/Quote” at the bottom of the page.
Log into your account, or continue as a guest.
Enter your shipping address.
Enter your billing address if different from your shipping address.
Choose your shipping method.
If you’d like, you can leave a message in the “Order Comments” box.
Choose “Request a Quote” at the bottom
Click “Submit”.
You will receive a quotation in a separate email which will include a link to pay the quote. If paying via purchase order, please email your PO to [email protected].

All tax-exempt orders must be placed on a tax-exempt account.

Click the small human icon in the top right corner of the Blue Robotics website and go to “My Account”
Input your email address and chosen password, and click register
Once you have an account with us, please email your Certificate of Exemption to [email protected]. We will then add the exemption to your account and all future orders placed on your account will be processed tax-free.

To request Net 30 terms, please email 3 bank or trade references to [email protected]. Once we have received positive feedback from your references, and you have paid for at least one order with us in advance, we will grant Net 30 terms. If your references are unresponsive, we can request a credit report for a fee.

Please fill out this form: Blue Robotics Feature Request and Product Feedback.

Please fill out this form, and follow the instructions: Blue Robotics Returns.

You may download a copy here: Blue Robotics W9.

Please contact [email protected]

Please check out our Community Forums!

A picture is worth a thousand words. Please share pictures of your setup to help us troubleshoot.

Drop files here or

Max. file size: 64 MB.

If you are unsure of the part number for the missing item, please share a photo of the product here so we can help identify the missing item.

Drop files here or

Max. file size: 64 MB.

If you are unsure of the part that is missing from your contents, please share a photo of the parts that were received so we can help identify the missing part.

Drop files here or

Max. file size: 64 MB.

Please share a photo of the damaged item. Please also include a photo of the damaged shipping packages if possible.

Drop files here or

Max. file size: 64 MB.

How can we help?

Your financial department may require a formal quotation before placing an order. Here’s how to request a quote:

All tax-exempt orders must be placed on a tax-exempt account.